News

Going ‘AI first’ appears to be backfiring on Klarna and Duolingo
Klarna is hiring again after replacing employees with AI. Meanwhile, Duolingo is facing blowback on social media from its ...
Klarna credits AI for slashing customer service costs
Though the buy now, pay later firm will once again hire customer service agents, it sees its AI chatbot as a success that has ...
Business Tech News: Klarna Reverses On AI, Says Customers Like Talking To People
Also: A Wix executive explains how YouTube draws more shoppers, Target is succeeding with self-checkout, Google still ...
Duolingo CEO Clarifies AI-First Plan After Backlash, Says AI Won’t Replace Employees
Duolingo CEO Luis von Ahn acknowledged employee anxiety over AI, urging teams to embrace the technology amid rising ...
Company replaces 700 employees with AI, two years later, it's rehiring humans as AI falls short
Klarna, the buy-now-pay-later firm, will increase human hires after AI customer service fell short of expectations. Despite ...
Benzinga.com18d
Chamath Palihapitiya Says Swedish Fintech Company Klarna Scaling Back AI Support Is A Red Flag For Industry: Startups Could 'Pivot To Simply Use AI For Narrow Use Cases'
His comments come as Klarna, a year after boldly claiming its AI chatbot could handle the workload of 700 representatives, announced a strategic shift to ... company’s AI strategy is evolving.
AI to replace CEOs? Tech bosses test the waters with digital twins
With AI becoming more integrated across industries, some tech CEOs are now using digital avatars for earnings calls. Klarnas ...
Information Age5d
Companies backtrack after going all in on AI
A number of large tech firms are backtracking after going all-in on AI and rehiring staff that were let go to save money. The ...