While buy-now-pay-later giant Klarna gains momentum in the world’s largest economy, there are warning signs Americans are ...

Klarna's net losses for the first quarter reached $99 million, almost double the $47 million it lost during the same period a ...

Households owe a record $18.2 trillion in various forms of debt. Many are trying to cut back while leaning on BNPL ...

Klarna is re-evaluating its AI-driven approach, planning to rehire human staff to enhance customer service quality after ...

However, a company spokesperson said they rose because Klarna made more loans, not because the company’s customer base or the economy worsened. Klarna does not charge interest on its short-term ...

Klarna is rethinking its strategy after relying heavily on AI to manage customer service. The company is reportedly planning to reintroduce human agents, realising that depending too much on AI may ...

Klarna’s customers are having a harder time ... which had required stricter protections around disclosures, customer disputes and refund processing. The rule had been issued as “guidance ...

An in-depth look at the hype and reality around “agentic AI” — the use of AI agents that perform tasks autonomously.