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As BNPL giant Klarna signs on more customers, more could struggle to repay loans in a slowing economy
While buy-now-pay-later giant Klarna gains momentum in the world’s largest economy, there are warning signs Americans are ...
Klarna's losses double as more buy now, pay later customers struggle with loans
Klarna's net losses for the first quarter reached $99 million, almost double the $47 million it lost during the same period a ...
Swedish Firm Klarna Admits AI Shortcomings, Plans To Rehire Human Staff For Customer Service
Klarna is re-evaluating its AI-driven approach, planning to rehire human staff to enhance customer service quality after ...
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As BNPL giant Klarna signs on more customers, more could struggle to repay loans in a slowing economy
However, a company spokesperson said they rose because Klarna made more loans, not because the company’s customer base or the economy worsened. Klarna does not charge interest on its short-term ...
Klarna customers aren’t paying off their loans. Company enlists AI-generated CEO to break the bad news
Klarna, the Swedish “buy now, pay later” fintech company, used an AI-generated version of its CEO to deliver bad news about customer loan repayment rates. According to the press release, which was ...
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Klarna’s AI replaced 700 workers. It’s trying to bring them back after losing $40bn in value
Klarna CEO Sebastian Siemiatkowski has announced plans to beef up its human customer service team after artificial intelligence replaced 700 workers. The “buy now, pay later” company’s use ...