While buy-now-pay-later giant Klarna gains momentum in the world’s largest economy, there are warning signs Americans are ...

Klarna's net losses for the first quarter reached $99 million, almost double the $47 million it lost during the same period a ...

Klarna, the Swedish “buy now, pay later” fintech company, used an AI-generated version of its CEO to deliver bad news about customer loan repayment rates. According to the press release, which was ...

Klarna’s customers are having a harder time ... which had required stricter protections around disclosures, customer disputes and refund processing. The rule had been issued as “guidance ...

Swedish fintech company Klarna is reversing its decision to replace workers within its customer service division with AI ...

A new report highlights a rise in buy now, pay later services for groceries, indicating financial strain among some households amid rising food prices.

Klarna is re-evaluating its AI-driven approach, planning to rehire human staff to enhance customer service quality after ...

“[I]t’s so critical that you are clear to your customer that there will be always a human if you want,” he said. The apparent turnaround comes after years in which Klarna touted its all-in ...