Klarna, the buy-now-pay-later firm, will increase human hires after AI customer service fell short of expectations. Despite ...

Klarna CEO Sebastian Siemiatkowski told CNBC his company has shrunk its workforce by about 40%, in part due to its ...

A recent study indicates that AI's impact on employee pay and hours has been minimal, despite its rapid adoption. While some ...

This week - a fresh round of generative AI productivity studies are in, and the data isn't impressive. But: execs aren't ...

Automating jobs isn’t the panacea for all companies, and 55% admit they have made a mistake, a new survey finds.

Discover how AI agents are changing CX—handling complex requests, learning from past chats and responding with human-like nuance.

Despite AI’s promise to revolutionize white-collar work, most workers are using it sparingly—or hiding it from their boss.

Klarna says it's loss more than doubled on a year-over-year basis in Q1. Here's why Klarna's upcoming US IPO remain worth ...

In addition to an economy that’s slowing amid tariff-induced uncertainty, artificial intelligence is threatening entry-level ...

AI has so far delivered only modest gains in productivity and almost no increase in pay or reductions in working hours ...