Klarna is hiring again after replacing employees with AI. Meanwhile, Duolingo is facing blowback on social media from its ...

Though the buy now, pay later firm will once again hire customer service agents, it sees its AI chatbot as a success that has ...

Klarna is re-evaluating its AI-driven approach, planning to rehire human staff to enhance customer service quality after ...

Also: A Wix executive explains how YouTube draws more shoppers, Target is succeeding with self-checkout, Google still ...

Duolingo CEO Luis von Ahn acknowledged employee anxiety over AI, urging teams to embrace the technology amid rising ...

Klarna, the buy-now-pay-later firm, will increase human hires after AI customer service fell short of expectations. Despite ...

With AI becoming more integrated across industries, some tech CEOs are now using digital avatars for earnings calls. Klarnas ...

Klarna is rethinking its strategy after relying heavily on AI to manage customer service. The company is reportedly planning to reintroduce human agents, realising that depending too much on AI may ...