The use of AI chatbots has exploded in the workplace. White-collar workers have adopted the tech in huge numbers. Executives ...

NN Group NV is replacing pre-programmed chat bots in client-facing roles with a version that can interact more naturally with humans, further evidence of the continued but uneven roll-out of ...

Klarna's CEO and co-founder, Sebastian Siemiatkowski, has acknowledged that the company's heavy reliance on AI for customer support hasn't gone as p ...