T he Social Security Administration (SSA) is set to revolutionize its phone system by incorporating artificial intelligence ...

Social Security will roll out an AI-powered phone system in 2025 to improve customer service and cut long wait times.

I called Social Security's new phone system multiple times to figure out a way around how frustrating it can be.

The Social Security Administration gets about 390,000 calls per day, and the average wait time for those calls as of April ...