Wall Street loves when companies boast about using AI. But customers hate it.

Despite Duolingo’s exciting prospects, investors should keep an eye on several challenges. AI cost management is one: heavy use of third-party AI could squeeze margins if usage spikes faster ...

Following a section on the ways in which technological innovation had helped Duolingo in the past, von Ahn outlined how his "AI-first" strategy would affect existing workers: We'll be rolling out ...

Without the company confronting the controversy elsewhere, though, the subtext of every cute social post is that the customers unhappy with Duolingo’s AI direction are not worth taking seriously.

Duolingo CEO Luis von Ahn is making headlines after suggesting that Artificial Intelligence ( AI) will one day replace ...

Jay Peters is a news editor covering technology, gaming, and more. He joined The Verge in 2019 after nearly two years at Techmeme. Duolingo is “more than doubling” the number of courses it has ...

Language learning platform Duolingo has announced plans to go "AI-First," a strategy that will integrate AI into more of the company's workflow and eventually eliminate contract workers.

Duolingo is the latest company to spark backlash over its CEO's excitement about AI. Investors and Wall Street love hearing about companies' ambitious AI plans, but many customers hate it.

Last month, Duolingo announced an AI-first shift, saying it would stop using contractors to do work AI can handle and only increase head count when teams have maximized all possible automation.

Duolingo is "going to be AI-first," the educational technology company announced, adding that it is replacing contract workers with artificial intelligence. In an all-hands email from CEO Luis von ...