It’s been a brutal month for Newark Liberty International Airport, as telecommunications and radar outages have plagued one of the nation’s busiest airports, triggering delays and cancellations for thousands of passengers.

An air traffic controller who works the airspace around Newark, N.J. speaks out about what it was like to lose radar and communication systems during a shift, and how the situation got to be so bad.

US aviation safety regulators will allow fewer flights at Newark airport after technology outages and a staffing crunch fueled a surge in delays and cancellations in recent weeks.