Other than AI Siemiatkowski admission, it wasn't obvious that this was AI. There were only a few subtle signs.

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BNPL was by far the easiest way to opt for deferred payments as the service is integrated into many retail websites' ...

Though the buy now, pay later firm will once again hire customer service agents, it sees its AI chatbot as a success that has ...

Klarna is hiring again after replacing employees with AI. Meanwhile, Duolingo is facing blowback on social media from its ...

Klarna is backpedaling after cutting hundreds of human jobs and replacing them with artificial intelligence. The Swedish ...

Swedish fintech company Klarna is reversing its decision to replace workers within its customer service division with AI ...

Klarna is re-evaluating its AI-driven approach, planning to rehire human staff to enhance customer service quality after ...

Klarna, the global payments and commerce network, announced its Q1 2025 results, unveiling consumer milestones, surging ...

Klarna, the AI-powered global payments and commerce network, today announced its Q1 2025 results, unveiling consumer ...

His comments come as Klarna, a year after boldly claiming its AI chatbot could handle the workload of 700 representatives, announced a strategic shift to ... company’s AI strategy is evolving.